We have partnered with top courier services like UPS, FedEx, DHL, BlueDart, Delhivery, Amazon, Aramex, Bluedart, ST Couriers, DTDC and more to ship all the orders with utmost care and shorter delivery lead time across the globe. Please refer our shipping policy for more details.

Changes in Shipping address can only be made within 3 hours of placing your order. No changes will be made once the order is dispatched (even if the order is shipped within 3 hours from the ordered time). If the address in the order is incorrect and the package gets delivered to the wrong address or returned to us, no replacement or refund will be provided. Delivery address cannot be changed after dispatch.

You will receive an email and WhatsApp message with order confirmation details. Our usual order dispatch time is 48 hours. Once dispatched, a tracking link will be sent to your email and WhatsApp within 12 hours of dispatch.

To cancel your order, follow these steps:

• Please contact our customer delight team by writing to care@oorla.com to cancel the order and get refund your payment. All orders should be cancelled within 3 hours from the time of ordering. Order once shipped cannot be cancelled.
• Cancellation requests should be initiated within 3 hours of placing the order. A full refund will be provided to the customer if we receive the request within 3 hours of the order.
• Cancellations after 3 hours will be charged 50% of the order value as our makers would have already started preparing the items or we would have started working on the packaging.

Orders cannot be edited.

There are absolutely no hidden charges. All taxes are covered by oorla.com. All you pay is only the amount that you see in the order summary. There may be customs tax for Canada & European countries, which should be bared by the customers.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us at care@oorla.com

• To get a refund, you can contact us at care@oorla.com. If your refund request is accepted, we’ll initiate your refund in 48 hours. You can always contact us for any return question at care@oorla.com. View our Refund & Return Policy.

• A refund or a replacement will be initiated when you receive a damaged or wrong product. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. View our Refund & Return Policy.
• Requests for refunds & replacements should only be made via email to care@oorla.com and from the email address used to place the order. Requests received from an email address different from the one used to place the order will not be prioritized.

• We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. In case of refund due to damage/spoiled items, the refund will be processed only after receiving any photo/video proofs. And the request should be made within 24hrs from the time of delivery.
• Requests for refunds & replacements should only be made via email to care@oorla.com and from the email address used to place the order. Requests received from an email address different from the one used to place the order will not be prioritized.

To reset your password, Just click on the 'Forgot Password' option and we will send it to you on your email address registered with us.

Yes, we do accept bulk orders for parties, corporate events & gifting. The prices may vary according to your products and quantity of purchase. Kindly write to us at gifts@oorla.com with your requirements.