To place your an order at oorla.com, follow these below steps :
- Browse our website to find the items that you like to get, choose the required quantity and click on the ‘Add to Cart’ button (you'll be able to add multiple products on your cart).
- In your "Shopping Cart" you can either choose to continue shopping or proceed to checkout.
- To shop with us, you can either log in or create your oorla.com account or easily continue to checkout as a guest user.
- Once you have added the items/units in your cart, proceed to checkout, enter your name, contact & shipping details, proceed to select shipping method and finally make the payment
We have partnered with world's top courier services like UPS,
FedEx, DHL, BlueDart, Delhivery, Amazon and USPS to ship all
the orders with utmost care and shorter delivery lead time
across the globe.
Please refer our shipping policy for more details.
You will receive an email and whatsapp message with order
confirmation details, you'll be notified as soon as your order
is fulfilled with a tracking number!
To place your order, follow these steps:
- Please contact our customer delight team by writing to care@oorla.com to cancel the order and get refund your payment. All orders should be cancelled within 6 hours from the time of ordering. Order once shipped cannot be cancelled.
- Cancellation requests should be initiated within 6 hours of placing the order. A full refund will be provided to the customer if we receive the request within 6 hours of the order.
- Cancellations after 6 hours will be charged 50% of the order value as our makers would have already started preparing the items or we would have started working on the packaging.
- Please write to care@oorla.com mentioning the email and order id to modify the order within 6 hrs of placing your order. We may not able to make any changes if the requests is raised after 6 hours
- There are absolutely no hidden charges. All taxes are covered by oorla.com. All you pay is only the amount that you see in the order summary. There may be customs tax for Canada & European countries, which should be bared by the customers.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us at care@oorla.com
- To get a refund, you can contact us at care@oorla.com. If your refund request is accepted, we’ll initiate your refund in 48 hours. You can always contact us for any return question at care@oorla.com. View our Refund & Return Policy.
- A refund or a replacement will be initiated when you receive a damaged or wrong product. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. View ourRefund & Return Policy.
- We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. In case of refund due to damage/spoiled items, the refund will be processed only after receiving any photo/video proofs. And the request should be made within 24hrs from the time of delivery.
- To reset your password, Just click on the 'Forgot Password' option and we will send it to you on your email address registered with us.
- Yes, we do accept bulk orders for parties, corporate events & gifting. The prices may vary according to your products and quantity of purchase. Kindly write to us at care@oorla.com with your requirements.
